We have a well-trained after-sales service team, who can provide high-quality and high-efficient services for clients according to our after-sales service commitment, including the installation, testing and technical guide of the products, the technical training of buyers’ employees, maintenance service during the product operation and all the other technical support.
1. Within the “3 rules of serving” period (12 months), we will provide the after-sales (technical) service listed below for free:
1) Hold training courses regularly regarding equipment’s installation, testing, usage and maintenance skills for buyer as needed.
2) Provide detailed instructions and other technical materials requested in the contract for the buyer.
3) We will send professional technical members for on-site service to assist buyer in installation and provide related training.
4) Upon receiving quality-issue information sent by buyer, we will reply immediately. After knowing the condition, if professional personnel are needed on-site, we will send professional personnel to the site within 48 hours for the debugging. Services will not be terminated until clients are satisfied. We also provide after-sales technical support for clients that software could be upgraded for free within 12 months.
5) Implement regular follow-up interviews of clients regarding the quality of products, once to twice a year. Actively take clients’ suggestions about products and services to improve our performance and give priority to the supply of spare parts.
2. Over the “3 rules of serving” period, we will still provide on-time and satisfying technical and related services for our clients as usual. And we will be responsible for the lifetime maintenance of products. We guarantee that we will take the prime cost only if spare parts need replacing or the products need repairing.