On-site training and teaching of insulating oil gas chromatograph
Today, an Indian customer who bought our oil chromatograph tester returned to our company. This is his second time participating in the remote video training of an insulating oil gas chromatograph. This customer bought our gas chromatograph in May. To further improve the efficiency of equipment use, the customer specially applied for this training opportunity from our company.
During the one-day training, our company's technical team communicated face-to-face with the customer's colleagues in India through remote video. The technicians not only demonstrated the operation process of the equipment on site but also explained in detail the specific operation methods and working principles behind each step. To ensure that customers can fully understand and master the relevant operation steps, our technicians patiently answered every customer's question. They helped customers better understand the application scenarios of the equipment through actual cases.
This training covers the essential operation of the equipment, daily maintenance, solutions to common problems, and data analysis. The technicians also emphasized how to judge the quality of insulating oil through chromatograms, which is of great significance to the safe operation of the power system. The customer said that through this training, their engineers have fully mastered the use and operation procedures of the equipment and answered their questions about previous use of the instrument. I believe this will significantly improve their efficiency and accuracy in daily work.
Our company always adheres to customer demand, continuously optimizes service processes and improves service quality. This training not only strengthens communication and cooperation with customers but also provides customers with more professional and comprehensive technical support. In the future, we will continue to pay attention to customer needs, innovate, and provide customers with more high-quality products and services.
[About our company] Established in 2014, our company is a high-tech enterprise focusing on the research and development, production and sales of power system testing equipment. Our company has a high-quality R&D team and a professional technical service team. Our products are exported to many countries and regions worldwide and have won broad market recognition and customer praise. We are committed to providing customers with high-quality power testing solutions.
